Buying machine tools: CPQ as a guide
Choosing the right machine tool is often like a complex journey through a maze of technical specifications, variants and high investment costs. Customers are faced with the challenge of precisely defining their requirements, integrating the machine into existing processes and finding the right supplier. CPQ systems offer a solution that brings light into the darkness and revolutionizes the purchasing process for manufacturers and customers alike.
Intuitive configuration: from the idea to the desired machine
CPQ systems enable customers to configure their desired machine visually and interactively. They are guided step by step through the selection process and receive technical support if required. This makes configuration child’s play, even for complex machines.
Transparent costs: clarity about all expenses
Real-time price calculation and automated quotation generation create transparency for all costs. Customers quickly and easily receive a detailed quote that takes all selected options and services into account. This enables them to make informed decisions and avoid unpleasant surprises.
3D visualization and simulation: Experience the machine in action
Modern CPQ systems integrate 3D visualization and simulation to provide customers with a realistic representation of their configured machine. They can virtually place the machine in their production environment and simulate its operation to ensure that it meets their requirements and can be easily integrated into existing processes.
Improved customer communication: Smooth interaction
A central information platform and seamless CRM integration ensure smooth communication between manufacturer and customer. All relevant information, offers and service requests are available at all times, which increases customer satisfaction and strengthens trust.
Personalization: Tailored offers and information
CPQ systems make it possible to tailor offers and information individually to the customer. This means that customers only receive relevant content and suggestions that meet their specific needs.
Upselling and cross-selling: recognizing and exploiting sales potential
Automated suggestions for additional services and upgrades during the configuration process open up new sales potential. Customers are made aware of relevant options that meet their requirements and increase the value of their investment.
Transparent running costs: full cost control
CPQ systems offer customers a complete cost overview that takes into account not only the acquisition costs, but also ongoing costs such as maintenance and repairs. This enables customers to make informed decisions and keep an eye on their total costs.
Integration of service offerings: Strengthening customer loyalty
The integration of service offers directly into the configuration process enables customers to select suitable service packages and thus ensure the long-term availability and performance of their machines.
Customer portal: central point of contact for all concerns
A customer portal offers customers a central overview of their machines, service contracts and inquiries. This improves communication and strengthens customer loyalty.
SAE CPQ – Your key to a successful customer relationship
SAE CPQ is more than just software – it is a strategic tool that optimizes the machine tool purchasing process, increases customer satisfaction and fosters long-term relationships. In the complex world of machine tool manufacturing, SAE CPQ provides guidance and efficiency for everyone involved.
