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Digitalize and optimize service processes with the SAE service solution

Install! Take off! Leave the competition behind!

We have taken on the impossible: Creating one single tool for gaining a comprehensive overview of all your service management processes – every time, everywhere. Completely independent from any ERP and working standalone. We have surpassed this challenge! Convince yourself!

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SAE Planungstool für Serviceaufträge

The SAE field service solution: Flexible & independent

The solution is a smart tool that connects all service activities and processes in one single planning cockpit which has a very clear surface. It will convince and support your central planning department with many established features and enormous usability. Many standard functions will enable your service team to customize the solution individually considering specific business requirements.

Kapazitätsplanung von Serviceaufträgen

Independent & smart management of your service department

The standalone and ERP independent capacity planning tool for your service department connects all global planning activities. This makes sure that your service technicians are always up to date and the central planning department always stays on top of things with minimum effort. All processes, operations, and activities can be checked anytime and rescheduled at short notice if needed. Vacation days, reservations, and orders can be planned within seconds. Order confirmations can be generated automatically with one click. The geographic route planner supports your central planning department with full power – for efficient and technician-friendly route planning.

In combination with the offline-capable service app for your technicians, your service department will become a high-revenue segment. Data synchronization is being done bidirectional, fast, and optimized – thereby all process participants keep the overview and can concentrate on what is most important: Customer satisfaction.

Your mobile customer service convinces. Every time and everywhere.

Save time, ensure a consistent workflow and create the service report directly at the customer on-site. Curious? Then the offline-capable service technician app from SAE service might be exactly right for you!

Service technician with tablet maintains a machine
Servicebericht der sae mobile service Software

Highlights of the mobile, offline capable app for technicians:

  • generate paperless service orders automatically with one click
  • feedback different activity types (Waiting, travel, and working time)
  • Book consumed parts and components with a few clicks
  • All documents, data, and pictures are available anytime (also offline)
  • automated workflows for invoicing and rework orders
  • reduced number of process steps and faster invoicing
  • block feedback and rapid entry for an easy, intuitive way of working
  • record machine data
  • initiate relevant follow-up activities
  • automated buffering of all data and bookings in the offline version
  • equipment history – all previous activities available every time
  • Digital twin & animated videos for perfect support on-site at the customer
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